Refund Policy

Effective Date: April 30, 2026  |  Last Updated: April 30, 2026

1. Introduction

At Starbird Chicken, we are committed to providing our customers with the highest quality food and dining experience. We take great pride in the freshness, taste, and presentation of every item we serve. However, we understand that there may be occasions when our customers are not fully satisfied with their order. This Refund Policy outlines the circumstances under which we will issue refunds, the process for requesting one, and the applicable timeframes and conditions.

This policy applies to all orders placed online via starbirdchicken.rest, through third-party delivery platforms (where applicable), and in-person at our restaurant locations across the United States. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act.

2. Eligibility Conditions for Refunds

We want every customer to be completely satisfied with their Starbird Chicken experience. A refund or replacement may be issued under the following circumstances:

• Incorrect Order: You received an item that was different from what you ordered (e.g., wrong sandwich, wrong side dish, wrong sauce).
• Missing Items: One or more items from your order were missing at the time of pickup or delivery.
• Food Quality Issues: The food was demonstrably undercooked, overcooked, contaminated, or otherwise not meeting reasonable quality standards.
• Allergic Reactions or Dietary Concerns: If an item was prepared with an ingredient that was not disclosed or was specifically requested to be excluded, and this caused a verifiable issue.
• Order Not Delivered: For delivery orders, if your order was never received and a reasonable investigation confirms non-delivery.
• Duplicate Charges: If your payment method was charged more than once for the same order.
• Technical Errors: If a technical glitch on our website or app caused an incorrect charge or an order to be placed unintentionally.

Refund eligibility is determined on a case-by-case basis at the sole discretion of Starbird Chicken management. We reserve the right to request photographic or other evidence to support a refund claim.

3. Non-Refundable Items and Situations

Certain circumstances and items are generally not eligible for a refund:

• Change of Mind: Refunds will not be issued simply because a customer has changed their mind after an order has been prepared or delivered.
• Partially Consumed Food: Items that have been substantially consumed are not eligible for a full refund unless a verifiable quality issue is identified.
• Promotional or Complimentary Items: Items provided free of charge, as part of a promotion, or redeemed using loyalty points are non-refundable.
• Gift Cards and Store Credits: Once issued, gift cards and store credits cannot be exchanged for cash unless required by applicable state law.
• Orders Modified After Placement: If a customer requests modifications that were not reflected in the original order, Starbird Chicken cannot be held responsible for the resulting discrepancy.
• Delayed Complaints: Refund requests submitted beyond the timeframes outlined in Section 4 below will generally not be honored.
• Third-Party Platform Orders: Orders placed through third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, etc.) are subject to those platforms' own refund and dispute policies. Starbird Chicken may not be able to process direct refunds for such orders.

4. Timeframes for Refund Requests

To be eligible for a refund, requests must be submitted within the following timeframes:

We strongly encourage customers to inspect their orders immediately upon receipt. Requests submitted outside the applicable timeframes will be reviewed at our discretion, and we cannot guarantee approval.

5. How to Request a Refund — Step-by-Step

To initiate a refund request, please follow the steps outlined below:

1. Gather Your Information: Before contacting us, please have the following ready:
   • Your full name and contact information
   • Your order number or confirmation email
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable, especially for food quality issues or missing items)
2. Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: starbirdchicken.rest
3. Submit Your Request: Clearly state your issue, include all supporting information, and specify whether you are requesting a refund, replacement, or store credit.
4. Await Confirmation: Our team will acknowledge your refund request via email within 1–2 business days.
5. Review and Decision: Our customer service team will review your request and may follow up for additional information. A decision will be communicated to you within 3–5 business days of receiving your complete request.
6. Refund Issuance: If your request is approved, the refund will be processed according to the timelines described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on your original payment method:

Please note that Starbird Chicken processes refunds promptly upon approval; however, the actual time for funds to appear in your account is subject to your financial institution's processing timelines, which are outside of our control.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only specific items in a multi-item order are affected by a quality issue or error.
• A food item was partially consumed before a quality issue was identified.
• A delivery fee was incurred but the food order itself was satisfactory.
• A discount or promotional offer was applied to the original order, and the refund is calculated based on the actual amount paid.
• The customer accepts a partial refund in lieu of a full replacement or full refund.

The amount of a partial refund will be calculated based on the price of the affected item(s) as listed at the time of purchase, minus any applicable discounts or promotions. Delivery fees and service charges are generally non-refundable unless the entire order is affected.

8. Exchange Policy

In many cases, particularly for in-store or curbside pickup orders, we are happy to offer a direct replacement of an item rather than a monetary refund. Our exchange policy works as follows:

• Incorrect Items: If you received the wrong item, we will prepare and provide the correct item at no additional charge, provided the issue is reported within the eligible timeframe.
• Quality Issues: If an item does not meet our quality standards, we will replace it with a freshly prepared item of the same type.
• In-Store Exchanges: For in-store purchases, please return to the counter with your receipt and the affected item (or evidence of the issue) within 30 minutes of purchase to receive a same-day replacement.
• Online/Delivery Orders: For online or delivery orders, we may issue a store credit for the affected item(s), which can be applied to your next order.

We cannot guarantee that a specific replacement item will always be available, particularly if a menu item is temporarily out of stock. In such cases, a refund or store credit will be offered as an alternative.

9. Cancellation Policy

We prepare our food fresh to order, which means cancellations must be made promptly to be eligible for a full refund:

9.1 Online Orders

• Cancellation Within 5 Minutes: If you cancel an online order within 5 minutes of placing it and before preparation has begun, you are entitled to a full refund.
• Cancellation After Preparation Has Begun: Once our kitchen staff begins preparing your order, cancellation may not be possible. A refund will be reviewed on a case-by-case basis.
• Scheduled/Advance Orders: If you placed a scheduled future order, you may cancel it up to 1 hour before the scheduled pickup or delivery time for a full refund.

9.2 In-Store Orders

In-store orders cannot be cancelled once the order has been submitted to the kitchen. If you made an error in your order, please inform the cashier immediately. If the food has not yet been prepared, we will do our best to accommodate changes.

9.3 Catering Orders

For catering or large group orders, the following cancellation terms apply:

• Cancellation more than 48 hours in advance: Full refund
• Cancellation between 24–48 hours in advance: 50% refund
• Cancellation less than 24 hours in advance: No refund (full charge applies)

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to follow this dispute resolution process:

10.1 Internal Escalation

If you believe your refund request was incorrectly denied or improperly handled, you may request that your case be escalated to a senior member of our management team. Please contact us at [email protected] and include "Escalation Request" in the subject line, along with your original case or order number. We will respond within 5 business days.

10.2 Chargeback Rights

You retain the right to dispute any charge with your credit card issuer or bank. However, we ask that you first attempt to resolve the matter directly with Starbird Chicken. Filing a chargeback without first contacting us may delay resolution and could affect your ability to place future orders.

10.3 Consumer Protection Resources

As a consumer in the United States, you have rights under federal and state consumer protection laws. If you believe your rights have been violated, you may contact:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-382-4357
• Your State Attorney General's Consumer Protection Division
• Better Business Bureau (BBB): www.bbb.org

10.4 Governing Law

This Refund Policy is governed by the laws of the United States and the applicable laws of the state in which the transaction took place. Any legal disputes arising from this policy shall be subject to the jurisdiction of the appropriate federal or state courts in the United States.

11. Special Circumstances

Starbird Chicken recognizes that extraordinary circumstances may arise. In the event of a public health concern, food safety recall, natural disaster, or other exceptional situation, we will assess refund eligibility on a case-by-case basis and may implement temporary, more lenient refund policies. We encourage customers to check our website at starbirdchicken.rest for any updated policies.

12. Modifications to This Policy

Starbird Chicken reserves the right to update, modify, or revise this Refund Policy at any time. Any changes will be posted on our website at starbirdchicken.rest with the updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Information for Refund Requests

If you have any questions about this Refund Policy, need to submit a refund request, or wish to discuss your order, please do not hesitate to reach out to us through any of the following channels:

This Refund Policy was last updated on April 30, 2026. Starbird Chicken is committed to fair, transparent, and customer-friendly service. Thank you for choosing us.