Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbirdchicken.rest, place orders, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile experience, online ordering system, loyalty programs, email communications, and any related services (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. About Us

Starbird Chicken is a food service business operating in the United States. We are committed to responsible data stewardship and comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

• Business Name: Starbird Chicken
• Website: starbirdchicken.rest
• Email: [email protected]

For all privacy-related questions, requests, or concerns, please contact us using the information provided in Section 14 of this policy.

2. Information We Collect

We collect several types of information in connection with the Services we provide. The categories below describe the personal information we may collect, depending on how you interact with us.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification and birthday rewards)
• Username and password
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website or app, we collect payment-related information. We do not store full credit card numbers on our servers. Payment processing is handled by PCI DSS-compliant third-party processors. We may retain:

• Billing address
• Last four digits of payment card
• Payment method type (e.g., Visa, Mastercard, Apple Pay)
• Transaction history and order details

2.3 Order and Transaction Data

We maintain records of your food orders, including:

• Items ordered and customizations
• Order date and time
• Location of the restaurant or delivery address
• Special instructions or dietary preferences you provide
• Loyalty points accrued and redeemed

2.4 Usage and Behavioral Data

When you browse our website or use our digital platforms, we automatically collect certain technical and behavioral information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URLs (how you arrived at our site)
• Clickstream data and navigation paths
• Search queries made within our website
• Date and time of access

2.5 Device Information

We may collect information about the device you use to access our Services:

• Device type (desktop, tablet, smartphone)
• Device identifiers (such as mobile advertising IDs)
• Hardware model and settings
• Network information
• App version (if applicable)

2.6 Location Data

With your permission, we may collect precise or approximate geolocation data to help you find the nearest Starbird Chicken location, facilitate delivery, or personalize your experience. You may withdraw location permissions at any time through your browser or device settings.

2.7 Communications Data

If you contact us by email, phone, or through our website's contact forms, we collect:

• The content of your messages
• Contact details you provide
• Records of communications for quality assurance and legal compliance

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interaction with our Services. For more details, please see Section 9 of this policy and our dedicated Cookie Policy.

2.9 Social Media Data

If you choose to log in using a social media account (such as Google or Facebook) or interact with us through social platforms, we may receive certain profile information permitted by your social media provider's privacy settings, such as your name, email address, and profile picture.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and loyalty program membership
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and resolving disputes

3.2 Personalization and User Experience

• Remembering your preferences, past orders, and favorite items
• Personalizing menu recommendations based on your ordering history
• Customizing promotional content relevant to your tastes
• Delivering location-based content and offers

3.3 Marketing and Promotional Communications

• Sending newsletters, special offers, and promotional emails (with your consent where required)
• Informing you about new menu items, limited-time offers, and loyalty rewards
• Conducting targeted advertising on our website and third-party platforms
• Administering sweepstakes, contests, and promotional events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage patterns to improve our website and digital ordering experience
• Conducting internal research and product development
• Monitoring website performance and troubleshooting technical issues
• Generating aggregated, anonymized statistical reports

3.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government or law enforcement authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, safety, and property of Starbird Chicken, our customers, and the public
• Defending against legal claims and managing litigation

4. Legal Basis for Processing (U.S. Applicable Law)

While the United States does not have a single comprehensive federal privacy law equivalent to the EU's GDPR, we process personal information in accordance with the following recognized legal grounds under applicable U.S. law:

• Contractual necessity: Processing required to fulfill your orders and deliver our services.
• Legitimate business interests: Analytics, fraud prevention, service improvement, and internal communications.
• Consent: Marketing communications, location data, and optional cookies, where your opt-in consent has been obtained.
• Legal obligation: Compliance with applicable federal and state laws, including the FTC Act and state consumer protection statutes.

California residents benefit from additional rights under the CCPA/CPRA, which are described in detail in Section 10 below.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party vendors who assist us in operating our business. These may include:

All service providers are contractually required to handle your personal information only for the purposes we specify and in compliance with applicable privacy laws.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, such as:

• A court order, subpoena, or legal process
• A lawful request from a government or law enforcement agency
• Situations where disclosure is necessary to protect national security, public safety, or to enforce our legal rights

5.3 Business Transfers

If Starbird Chicken undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your prior, informed consent to do so.

5.5 Aggregated or De-identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with partners, advertisers, or researchers for business and analytical purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our servers is protected using TLS (Transport Layer Security) encryption.
• Payment security: We comply with Payment Card Industry Data Security Standard (PCI DSS) requirements for processing card payments.
• Access controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions.
• Password hashing: User passwords are stored using industry-standard cryptographic hashing algorithms.
• Regular security audits: We periodically review and test our security systems and processes.
• Employee training: Our team members receive regular training on data privacy and security best practices.
• Incident response: We maintain a data breach response plan and will notify affected individuals and applicable regulators as required by law in the event of a security incident.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Our general retention guidelines are:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights wherever applicable under U.S. law.

8.1 Right to Know / Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, and the third parties with whom we have shared it.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, subject to verification of the correction's accuracy.

8.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as where retention is required by law or for completing a transaction you requested).

8.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format, where technically feasible.

8.5 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. We do not sell personal information for monetary value. To the extent that our use of third-party analytics or advertising cookies constitutes "sharing" under California law, you may opt out by using the cookie preference controls on our website or by submitting a request to [email protected].

8.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use of sensitive personal information (such as precise geolocation data) to purposes necessary for providing the Services you have requested.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised any right described in this policy.

8.8 How to Submit a Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: starbirdchicken.rest (through our privacy request form, if available)

We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, provided you furnish written authorization and we can verify the agent's identity. We will respond to verifiable requests within 45 days of receipt, with a possible extension of an additional 45 days where necessary, with prior notice to you.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. Below is a brief overview of how we use cookies:

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled without affecting core functionality such as your shopping cart and login sessions.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functional Cookies: These enable personalized features such as remembering your food preferences or language settings.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements on our site and third-party platforms, and to measure the effectiveness of our marketing campaigns.

9.2 Managing Cookie Preferences

You can control and manage cookies in several ways:

• Use the cookie preference center or banner available on our website
• Adjust your browser settings to block or delete cookies
• Opt out of interest-based advertising via the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org
• Use the Digital Advertising Alliance (DAA) opt-out tool at optout.aboutads.info

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access personalized features. For comprehensive information about our cookie practices, please refer to our full Cookie Policy available on our website.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), affords you specific rights regarding your personal information, in addition to those outlined in Section 8.

10.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email, IP address, account credentials)
• Personal information categories listed in California Civil Code Section 1798.80(e)
• Internet or other electronic network activity information
• Geolocation data (with consent)
• Commercial information (order history, purchasing records)
• Inferences drawn to create a profile about consumer preferences

10.2 Notice of Financial Incentive

Our loyalty rewards program may be considered a "financial incentive" under California law. Participation is voluntary. You may join or withdraw from the program at any time without penalty to your access to our standard services. The value of data provided through loyalty participation is reasonably related to the rewards offered.

10.3 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

11. Children's Privacy

We do not knowingly target or market our online Services to children. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

Our data practices are consistent with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

12. International Data Transfers

Starbird Chicken is based in the United States, and our Services are primarily directed toward U.S. residents. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central databases are operated.

The United States may not provide the same level of data protection as the country in which you reside. By using our Services from outside the United States, you consent to the transfer of your information to the United States and acknowledge that your personal data will be subject to U.S. law.

We take appropriate steps to ensure that any international transfer of personal data complies with applicable privacy laws and that your information receives an adequate level of protection wherever it is processed.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other digital properties that are not operated by us (for example, links to delivery partners, review sites, or social media pages). This Privacy Policy does not apply to those third-party sites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

We encourage you to review the privacy policy of every website you visit. The presence of a link to a third-party site does not constitute our endorsement of that site or its privacy practices.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to file a complaint.

14.1 Contact Us First

We encourage you to contact us first so we have an opportunity to address your concerns:

• Email: [email protected]
• Website: starbirdchicken.rest

We will respond to privacy complaints within 30 days of receipt.

14.2 California Residents — California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.3 Federal Trade Commission (FTC)

All U.S. consumers may report concerns about deceptive or unfair business practices, including privacy violations, to the Federal Trade Commission (FTC):

• Website: www.ftc.gov
• FTC Complaint Center: reportfraud.ftc.gov

14.4 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office. Many state AGs have consumer protection divisions that handle privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our practices, applicable law, or for other operational or legal reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Services after the effective date of any revised policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

This Privacy Policy was last reviewed and updated on April 30, 2026. © 2026 Starbird Chicken. All rights reserved.